Field is seeking an experienced Regional account manager (Government/Parastatals/Hospitals/NGO’s) with a proven track record of building potentially high-value clients and optimizing relationships with strategic accounts.
The Regional Account Manager will be our point of contact for all key client matters, anticipate and uncover client's needs, work with cross functional teams to ensure deadlines for the client are met, and help the client succeed within the provisions of company policies. The Regional account manager will be tasked with bringing in new business from existing clients or contacts and will develop new relationships with potential clients in the markets assigned.
Duties and Responsibilities
- Build a list of Key stakeholders of accounts within the market to target and develop/establish a solid and trusting relationship between major key clients and Field.
- Work with clients to uncover needs, pain points and opportunities to delight client
- Promptly Identify potential obstacles and Resolve client issues and complaints
- Develop a complete understanding of key account needs and design individualized sales strategy per client to optimize account’s profitability
- Anticipate key account management changes (personnel or process) and improvements and proactively manage to remain relevant to Field business.
- Negotiating contracts with the client and establishing a timeline of performance
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Working with design, Sales, Procurement, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of delivery and client expectations exceeded
- Collaborating with other members of the sales team to maximize profit by up-selling or cross-selling
- Planning and presenting reports on account progress, goals, and monthly/quarterly/yearly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meeting all client needs and deliverables according to proposed timelines
- Analyzing client data to provide customer relationship management
- Collaborate with Sales and Growth team leadership to manage and maintain the developed relationships.
- Prepare RFQ’s and other documents as may be needed.
Regional Account Manager Requirements and Qualifications
- Able to multitask, prioritize, and manage time efficiently
- Goal-oriented, organized team player
- Able to mentor and lead
- Self-motivated and self-directed
- Excellent interpersonal relationship skills
- In-depth understanding of key clients, Stakeholders and their position in the industry
- Eager to expand the company with new sales, clients, and territories
- Able to analyze data and sales statistics and translate results into better solutions
- Bachelor's degree in pharmacy, marketing or relevant field.
- Five years of previous work experience in sales with at least two years in managing government and parastatal accounts and high value private clients
- Excellent verbal and written communication skills. Ability to write compelling proposals is an advantage; must be a listener, a presenter, and a people-person.
- Basic computer skills, and experience with CRM software and the Microsoft Office Suite /Google suite.
- Strong negotiation skills, with ability to follow-through on client contracts
- Ability to multitask and manage more than one client account in multiple markets.
- Proven results of delivering client solutions and meeting sales goals
If this sounds like you, we'd love to meet you.