Pro-actively managing a large base of Shelf Life customers helping them maximise the value they receive from the Shelf Life tools and services.
Working as part of a team, to help shape the processes and knowledge base required to support the Shelf Life customer base
Ensuring customers receive regular communication on best practices and new release information on products and services
Working as part of a team, to help shape the processes and knowledge base required to support the Shelf Life customer base.
Ensuring customers receive regular communication on best practices and new release information on products and services.
Acting as a single point of contact to coordinate all Shelf Life related enquiries
Proactively monitor the customer base, taking appropriate actions accordingly, tracking and evaluating performance.
Provide feedback to the team regarding customer experience.
Assist and coordinate with the sales teams to help maximise the Lifetime Value (LTV) of clients.
Work with the Ops/Support team to understand and analyse client facing issues/data anomalies allowing them to be efficiently resolved
Answer user support requests
Create detailed support tickets and follow up on resolution
Conduct Technical Discovery on support issues
Key Performance Metrics
Support issues closed successfully
Speed oup resolution of complaints and questions
Requirements
Strong aptitude for quantitative reasoning
Strong verbal and written communication abilities
Attention to detail.
B.sc/HND in a scientific or technical discipline preferably Information Technology, Data Science, or any related fields
Experience in Customer Relationship Management and Data Management
Proficient in using spreadsheets
If this sounds like a place you'd like to come to work, we humbly suggest we could do some great things together. Please get in touch with a CV or portfolio.