Responsibilities
- Monitoring: Use management dashboards to track credit repayment performance in real-time. Use data to self-direct follow-up efforts.
- Intervention: Interpreting data and following protocols to intervene in at-risk and past-due accounts, including calling, emailing, and visiting clients.
- Escalation: Record updates to client accounts in the system, escalate issues through the appropriate channels, and coordinate directly with accounting and operations teams for appropriate, timely follow-up.
- Resolution: Pursue and ensure successful resolution against personalized goals each period.
Required Qualifications
- Minimum 2 years in a debt collection or related role at a financial institution or distribution company
- Prior experience in pharmaceuticals is preferred but not mandatory
- Excellent professional and interpersonal communication skills
- Fundamental computer literacy, particularly with spreadsheets and data entry
- Minimum of one supporting professional reference
Reports to: Group Credit Lead
If this sounds like you, we'd love to meet you. Apply today!
Field is an equal opportunity employer and welcomes applications from qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, disability, or age.